Return & Refund Policy


In accordance with article 47 of the law of April 6, 2010 repealed by the law of December 21, 2013 on market practices and consumer protection, the Customer, private consumer, has a right of return; whatever the reason. He therefore has the right to notify SOGECAM, whose contact details appear on all commercial documents and the website
that he renounces the purchase, without penalties and without giving any reason, within 14 calendar days from the day after the day of delivery of the goods.
In this case, the goods must be returned to SOGECAM within the same period.
For goods that can be returned by post, the postmark will prevail.
For larger parcels, the date of the return request is valid. SOGECAM asks the Customer to contact its customer service on +32 081/30.35.62, which will indicate the delivery methods.
This right assumes that the item is returned in perfect condition, in its original packaging. Goods which do not arrive in this condition, which are incomplete, damaged or damaged, which have been used, etc. will not be reimbursed and will remain available to the customer, who will be responsible for picking them up at the head office.

The costs will be distributed as follows:

i. Delivery error, refusal on delivery, description error, material damaged upon receipt:
SOGECAM reimburses the price of the product, any shipping costs invoiced and bears the return costs.
ii. Exercise of the right of return and withdrawal: SOGECAM reimburses the price of the product and the shipping costs invoiced. The return costs remain the responsibility of the Customer.
Reimbursement will be made within a maximum period of 14 days from receipt of the return, at SOGECAM's convenience either by transfer to a bank account or by credit to the bank account of the card used.

MODEL WITHDRAWAL FORM (the Customer will complete and return this form):

- To the attention of:
Head office: Rue des Poiriers 9, 5030 Gembloux

- I/We () hereby notify you of my/our (*) withdrawal from the contract relating to
on the sale of the goods described below:
- Ordered on ()/received on ()
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in the event of notification of this form on
- Date
(*) Delete as appropriate. .